In Bulacan, Globe built six new towers: two in Marilao and one each in Angat, Doña Remedios Trinidad, Hagonoy and the city of San Jose Del Monte. A total of 22 other sites were also expanded across the province.

Six new towers were also recently built in Nueva Ecija, with one new site each in Aliaga, Gapan City, General Tinio, San Isidro, Santa Rosa, and Talavera. Globe also expanded 11 existing sites to ensure that both urban centers and rural communities gain access to faster, more reliable digital services.

In Pampanga, Globe built an additional five cell towers to provide better network coverage in Apalit, Floridablanca, Mexico, San Luis, and Sasmuan. In addition, 15 existing sites were upgraded to expand network capacity and coverage.

Tarlac, meanwhile, got three new sites in Bamban, Concepcion and Tarlac City, with other sites also upgraded, further enhancing the province’s overall network coverage.

“Globe’s network expansion across Central Luzon underscores our commitment to providing world-class connectivity to every Filipino. With these new towers and expansion sites, we are not only enhancing connectivity but also empowering communities to thrive in the digital age,” said Joel Agustin, Globe Head of Service Planning and Engineering.

Better connectivity in the four provinces are seen to benefit various industries, including agriculture, food processing, aquaculture, handicraft and tourism, among others. Improved digital access can lead to greater adoption of innovative techniques, digitalization of business processes, and access to a wider market.

Globe’s continuing network expansion is part of its mission to bridge the digital divide in the Philippines. By continuously upgrading its infrastructure and expanding its network reach, Globe aims to provide all Filipinos with access to the benefits of digitalization, fostering inclusive growth across the nation.

To learn more about Globe, visit https://www.globe.com.ph/.

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ABOUT GLOBE

Globe Telecom, Inc. is a leading full-service telecommunications company in the Philippines and publicly listed in the PSE with the stock symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet and managed services. It offers innovative digital solutions in the areas of fintech, healthtech, adtech, climate tech, shared services and venture capital. In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles. Its principals are Ayala Corporation and Singtel, acknowledged industry leaders in the country and in the region.

The post Globe enhances connectivity in Central Luzon with 20 new sites appeared first on Money News.

Created by the global index and data provider FTSE Russell, the FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong Environmental, Social and Governance (ESG) practices. The FTSE4Good indexes are used by a wide variety of market participants to create and assess responsible investment funds and other products. 

FTSE Russell evaluations are based on performance in areas such as Corporate Governance, Health & Safety, Anti-Corruption, and Climate Change.  Businesses included in the FTSE4Good Index Series meet a variety of environmental, social and governance criteria.

“We are dedicated to driving positive change within our organization and the communities we serve. This recognition motivates us to further our efforts and continue being a responsible corporate citizen,” said Yoly Crisanto, Chief Sustainability and Corporate Communications Officer at Globe.

Globe has embedded sustainability into its core operations, starting with identifying its material topics. Through its biennial materiality study, the company is able to prioritize the key concerns of its stakeholders. Globe also conducts an enterprise-level risk assessment exercise where sustainability-linked risks are included. This yearly activity, where top management and management committees across all business units participate, ensures that Globe remains vigilant and proactive in its sustainability efforts.

Applying both a top-down and bottom-up approach, executives set the sustainability ambitions, align them with the company’s business objectives, and allocate the necessary resources to reach their goals.  Employees innovate and come up with solutions to ensure that the ambitions are on track in terms of attainment. Both employees and executives are provided incentives to drive greater adoption and accountability of sustainability commitments and targets.

Sustainability Councils have been established as platforms to upskill, share best practices, and discuss sustainability-linked challenges and opportunities to better serve the customers. Internal ESG Playbooks have also been crafted to offer practical guidance.

Adhering to the principles of  transparency and accountability, Globe annually publishes its Integrated Report to share its ESG performance. This summarizes how Globe creates value for and with its stakeholders to deliver positive societal and environmental impact. The report also marks the second year of adopting the GSMA ESG Metrics for Mobile, highlighting the company’s material impact across the mobile industry’s industry-specific KPIs, particularly in Environment, Digital Inclusion, Digital Integrity, and Sustainable Supply Chain.

The Integrated Report is externally assured to ensure that the non-financial sustainability-related disclosures and performance data meet the reporting standards of GRI and SASB and the principles of Stakeholder Inclusiveness, Materiality, Responsiveness, Reliability, Completeness, and Neutrality.

Likewise, for the first time, Globe has secured an Independent Verification Statement certifying the fair representation of the GHG emissions data of Globe, covering Scope 1, Scope 2, and Scope 3 emissions.

For more information on Globe’s sustainability initiatives, please visit https://www.globe.com.ph/about-us/sustainability.

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ABOUT GLOBE

Globe Telecom, Inc. is a leading full-service telecommunications company in the Philippines and publicly listed in the PSE with the stock symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet and managed services. It offers innovative digital solutions in the areas of fintech, healthtech, adtech, climate tech, shared services and venture capital. In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles. Its principals are Ayala Corporation and Singtel, acknowledged industry leaders in the country and in the region.

The post Globe secures spot in FTSE4Good Index for 9th consecutive year appeared first on Money News.

Ernest Cu, President and CEO of Globe, and Pebbles Sy, Chief Technology and Operations Officer of Globe’s affiliate GCash, took center stage at  Money20/20 Asia, which convened the region’s financial ecosystem—banks, payments, startups, retailers, fintechs, and regulators—to explore fintech’s present and future.

Over three days in Bangkok, Thailand, attendees engaged in continuous activities, networking, and deal-making, inspired by world-class speakers from diverse sectors.

During a panel discussion, Cu and Sy delved into the current and future applications of AI within their respective organizations, as well as the technology’s broader implications for the country’s digital transformation.

Cu highlighted Globe’s ongoing efforts to integrate AI into customer care, saying: “We’re now moving into customer care using AI. A lot of it is really internal use, internal process, for things to become more efficient.”

The mobile leader harnesses AI to support customers across the Philippines via providing customer service in regional dialects, ensuring that everyone feels seen and appreciated.  Globe also uses AI in data management for real-time analytics and in streamlining its operations.

Echoing Cu’s sentiment, Sy emphasized GCash’s enthusiasm for AI’s potential to enhance operational efficiency and elevate customer experience.

“We’re excited about how AI will make us much more efficient and really change the experience of our customers,” she said.

Sy further elaborated on specific AI use cases the nation’s No. 1 finance super app is exploring, such as a co-pilot feature for agents that summarizes customer interactions, analyzes sentiment, and provides tailored response recommendations. AI is also being leveraged to assist developers in coding faster and more efficiently.

GCash’s pioneering credit scoring system has been AI-enabled for several years. “It’s one of the key differentiators of GCash. We have a sizable data team who develops this internally and continues to optimize it today,” she said.

When asked about the risks of AI from a Filipino perspective, Cu highlighted the need to build a robust digital workforce. “We help with digitizing the country not only through infrastructure but also through job creation. There’s an initiative (by the government) right now to build a million digital jobs, and a lot of it is centered on building AI skills,” he said.

Cu also commended the government’s commitment to upskilling public sector employees and utilizing AI across various industries.

“The government is very much attuned to the emerging technologies around the world today. It’s not just simply about digital, it’s also applying it in sectors such as fisheries and agriculture. It’s very refreshing that the President is truly engaged and interested in pushing this agenda forward,” he added.

The insights shared by Cu and Sy underscore Globe and GCash’s unwavering dedication to harnessing the power of AI to drive innovation, enhance customer experiences, and contribute to the Philippines’ digital transformation journey.

To learn more about Globe, visit https://www.globe.com.ph/.

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ABOUT GLOBE

Globe is a leading full-service telecommunications company in the Philippines and publicly listed in the PSE with the stock symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet and managed services. It has major interests in financial technology, digital marketing solutions, venture capital funding for startups, and virtual healthcare. In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles. Its principals are Ayala Corporation and Singtel, acknowledged industry leaders in the country and in the region.

The post Globe, GCash highlight AI impact on fintech, customer service in global conference appeared first on Money News.

Incidents of pilferage, including the theft of cable lines, batteries and electronics among others, rose from 3,069 in 2022 to 3,887 in 2023, as criminals continued to target valuable network assets despite Globe’s sustained crackdown along with law enforcement authorities. 

These incidents led to 1,153 service outages in affected communities. 

“When our network facilities are compromised, it disrupts essential connectivity that people heavily rely on for day-to-day activities at work and in school, and for critical tasks such as emergency response. Every outage caused by pilferage impacts not just the business but, more so, our customers,” said Joel Agustin, SVP and Head of Network Planning and Engineering at Globe. 

Out of the total, the Greater Manila Area logged the highest number of cases at 2,441, accounting for 62.8% of the total. Mindanao is second at 510 cases, Visayas with 472 cases, Northern Luzon with 379 cases, and Southern Luzon with 85 cases.  

To address the escalating security concerns, Globe continues to strengthen its asset protection strategies and actively encourages Local Government Units (LGUs) to undertake random inspections to bolster the security of telecommunications equipment.

Globe called on the public to exercise greater vigilance and alert the company and the authorities of suspicious activities linked to battery theft and other forms of pilferage.

It also reminded the public that buying or selling stolen property carries significant legal penalties, warning that those involved face potential fines and imprisonment. 

Reports may be sent to the Globe Security Command at 09176888545, the Philippine National Police via their 24/7 helpline 16677, or the nearest police station.

To learn more about Globe, visit https://www.globe.com.ph/. 

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Globe intercepted 21.9 million bank-related spam and scam SMS in 2023, marking a sharp decline from the 83.39 million messages blocked the previous year. This accomplishment underscores the effectiveness of the company’s proactive strategies and its robust partnerships with the country’s major banks and financial institutions.

Globe earlier forged anti-fraud pacts with the Bankers Association of the Philippines (BAP), encompassing 45 major banks, and various individual players in the finance sector to enable vigorous and timely data and intelligence-sharing, aligning efforts to prevent and investigate fraud more effectively.

“This milestone not only highlights our commitment to combating financial fraud but also encourages us to continuously enhance our security measures for the protection of our customers,” said Anton Bonifacio, Chief Information Security Officer at Globe.

Globe has invested about US$20 million to enhance its spam and scam SMS detection and blocking system and operates a round-the-clock Security Operations Center to filter out unwanted messages, including app-to-person and person-to-person SMS from international and domestic sources.

“Despite facing certain limitations, our dedication to customer protection remains unwavering,” added Bonifacio. “The fight against fraud requires a unified approach, as it affects everyone. Alongside utilizing cutting-edge technology, we are committed to strengthening our alliances with key stakeholders and escalating our efforts to combat these fraudulent activities.”

As the company continues to advance its technologies and collaborations, it remains dedicated to providing a safer and more secure digital environment for its customers.

For more information about Globe and its initiatives, visit www.globe.com.ph.

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