Behind this performance is the strength of the Maybank Group, Malaysia’s largest financial services group and one of Southeast Asia’s leading banking institutions. Through Etiqa, the Group’s insurance arm, customers benefit from regional expertise, financial stability, and a commitment to helping individuals and families navigate life’s uncertainties with confidence. This strong foundation enables Etiqa Philippines to provide insurance solutions backed by financial strength, regional capabilities, and a customer-first approach. 

In 2025, Etiqa Philippines paid Php 3.8 billion in claims and over Php 600 million to healthcare providers, reinforcing its commitment to honoring obligations and ensuring uninterrupted access to care for its members. These efforts contributed to stronger customer confidence, improved satisfaction levels, and growing trust in the brand as a dependable insurance partner.

Etiqa Philippines had a clear mandate: to strengthen operations, improve customer experience, and rebuild confidence among customers and healthcare providers. The company deliberately prioritized fulfilling its obligations to customers and healthcare partners while improving operational efficiency. This focused approach strengthened stakeholder confidence and demonstrated leadership’s commitment to doing what is right for customers and partners.

“We made it a priority to fulfill our obligations to customers and healthcare providers because trust is earned through action,” said Anthony Bernabe, President and CEO of Etiqa Philippines. “Insurance is ultimately about being there for people when they need support the most. Every claim paid, every provider partnership strengthened, and every service improvement reflects our commitment to delivering on our promises and providing a more dependable experience for our customers.”

The company’s strong claims fulfillment was reflected in the continued confidence of customers, with more people actively recommending the brand and recognizing the reliability of its services and support.

At the same time, Etiqa reinforced its role in supporting healthcare accessibility by paying over Php 600 million to its network of providers. This helped ensure uninterrupted access to medical care across more than 1,500 accredited hospitals and clinics nationwide, allowing members to receive the care they need when they need it most.

Operational improvements further enhanced the customer experience by enabling faster and more efficient service delivery. These efforts strengthened provider relationships, improved responsiveness, and reinforced customer trust in the brand. Customers can conveniently learn more about products and services through www.etiqa.com.ph.

As it continues its transformation journey, Etiqa Philippines remains focused on strengthening customer experience, deepening healthcare partnerships, and delivering sustainable growth anchored on accountability, reliability, and service excellence. Backed by the strength of the Maybank Group, the company is committed to helping more Filipinos protect what matters most with confidence and peace of mind.

The post When It Matters Most: How Etiqa Philippines is Delivering on its Promise to Customers appeared first on Money News.

Since its establishment, Etiqa has been committed to delivering innovative and reliable insurance products, ensuring financial protection for Filipinos. As part of the Maybank Group, one of the region’s largest and most financially stable institutions, Etiqa Philippines has consistently demonstrated financial strength and stability, earning the trust of its partners, clients, stakeholders and the general public.

The license renewal coincides with a significant development in Etiqa’s leadership with the appointment of Anthony Lou Bernabe as its new President and Chief Executive Officer. Bernabe, who brings with him more than decades of experience in the insurance and financial services industry says “The license renewal reaffirms Etiqa’s commitment to expanding insurance penetration, promoting financial inclusivity, advancing sustainability and ensuring the future of Filipinos. Etiqa aims to enhance insurance accessibility and contribute to nation building by expanding distribution channels and offering innovative, relevant products. Through this, we reaffirm our commitment to driving growth and innovation, ensuring that Etiqa remains a leading insurer in ASEAN region under the Etiqa brand.”

(from left to right) Gary Orcine, Head of General Insurance\ Philippe Guzman, Head of Digital and Technological Services (DTS)\Modesta Mammuad, Chief Operating Officer (Consultant)\ Anthony Lou Bernabe, President and CEO\ Hazel Don, Head of Human Capital\ Gladys Pascual, Head of Strategy and Transformation\ Rogelio Sotelo, Head of Group Insurance

As part of its expansion plan, Etiqa relocated to its new headquarters in Makati, incorporating green building technology aligned with LEED (Leadership in Energy and Environmental Design) standards to promote sustainability and provide a better environment for both employees and customers. 

All these efforts are grounded in a strong ethical standard of doing business, reflecting commitment to integrity and responsible growth. This commitment is deeply embedded in the company name- Etiqa, which stands for ethics and excellence – which serve as a guide as it continues to innovate, expand, and serve with purpose. 

Etiqa Philippines is proud of these achievements and remains steadfast in its dedication to providing exceptional service to its partners, clients, and stakeholders. With renewed vigor and optimism, Etiqa is focused on staying at the forefront of the insurance industry and its evolving needs- and, ultimately fulfilling its mission of making the world a better place. 

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