February 3, 2023

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Google is rolling out a Nest Wifi Pro update to fix slow internet speeds

Google says it’s rolling out a software update for the new Nest Wifi Pro early next week to fix some users’ slow internet speeds. In a statement to The Verge, Sanjay Noronha, Google Nest Wifi product lead, says the company is “currently investigating reports of a small number of users experiencing reduced internet speeds on Nest Wifi Pro routers” and that its “teams are working on the rollout.” a solution.”

Google last month launched the $199 Nest Wifi Pro mesh router while touting support for the faster Wi-Fi 6E, which is said to enable speeds of up to 5.4Gbps (assuming your internet plan supports this). It also opens a 6GHz band that helps reduce network congestion and “automatically adjusts network performance to minimize interruptions”.

However, it wasn’t long before reports surfaced on the Google Nest community forum of an issue that resulted in limited download and upload speeds ranging from 40Mbps to 90Mbps. Many users said their old Nest Wifi Pro, which only supports Wi-Fi 5, outperformed the new device, as first reported by 9to5Google.

However, not everyone who bought the new router has these problems. As confirmed by Google, it mainly affects users in the UK with Point-to-Point Protocol over Ethernet (PPPoE) networks. Used by many Digital Subscriber Line (DSL) providers, this system requires you to configure your router with a username and password before you can connect to the Internet. However, judging by reports on the forums, the problem seems to be affecting users in the US and other parts of Europe, as well as users with fiber optics.

Google hasn’t specified exactly what’s causing the reduced speeds, but hopefully the forthcoming software update will fix it (at least for those who have decided not to return the device just yet).